Preparing for a Post-COVID-19 AI-driven Workplace

Are we ready for the change this pandemic will bring? Are we ready to encounter the accelerating threats to the workplace that were envisioned only years ahead? What can this pandemic teach us about being useful in the future where AI will continue to re-arrange the workplace?

Sign of Things to Come

As the coronavirus was spreading rapidly through Japan in March, workers in Sugito found a spiking sudden demand for hygiene products such as masks, hand sanitizers, gloves, and medical protection supplies.  To reduce the danger of contamination, the company that operates the center, Paltac, is engaging in a revolutionary idea. They are not just considering, but are already initiating hiring robots to replace human manufacturing, at least until social distancing is no longer needed.

“Robots are just one tool for adapting to the new normal.” Says Will Knight, senior writer for WIRED, in his article where he evaluates the Japanese pandemic situation, and how manufacturing Japanese companies are dealing with social distancing.

Some think that this is an unmatched opportunity to adapt and deliver in the AI community. Especially medical Robo tech – if they had been sought out more thoroughly beforehand, maybe the present outcome wouldn’t have been so catastrophic. Science journalist Matt Simon illustrates this in his article, and reassures that: “Evermore sophisticated robots and AI are augmenting human workers

The greater question is will AI replace or augment workers? Our future may depend on the answer to this question.

A Bigger Threat than a Virus?

In 2016 Harvard scientists released a study on “12 risks that threaten human civilization.” In it, they, not only outline the risks but also show ways that we can prepare for them. Prophetically, the study cites a global pandemic at the top of the list. It correctly classified it as “more likely than assumed” and they could not have been more correct. We now wish global leaders had heeded their warnings.

What other risks does the study warn us about? The scientists consider Artificial Intelligence as one of the major, but unfortunately the least of all comprehended global risks. In spite of its limitless potential, there is a grave risk of such intelligence developing into something uncontrollable.

It is not just a probability, but a questionable enigma of when. It could bring significant economic disruption, predicting that AI could copy and surpass human proficiency in speed and performance. While current technology is nowhere near this scenario, the mere possibility of this predicament should cause us to pause for reflection.

Yet, even as this pandemic has shown, the greatest threats are also the biggest opportunities for doing good in the world.

Learning to Face the Unknown

Our very survival depends on our ability to stay awake, to adjust to new ideas, to remain vigilant and to face the challenge of change.

Martin Luther King Jr.

Change is inevitable. Whether coming by exquisite and unique technology or a deadly virus, it will eventually disrupt our ideal routines. The difference is in how we position ourselves to face these adversities alongside those who we love and are responsible for. If humans can correctly predict tragedies, how much more can we do to avoid them!

The key to the future is the ability to adapt in the face of change. People that only react to what is “predictable” will be replaced by robots or algorithms. For example, as a teacher, I studied many things but never thought that I would have to become a Youtuber.  No one ever taught me about the systems to help me access via the internet. I was not trained for this! Yet, because of this pandemic, I now have to teach through creating videos and uploading them online. I am learning to become a worker of the future.

May we use this quarantined year as an incubating opportunity to prepare ourselves for a world that will not be the same.  May we train ourselves to endure challenges, and also to see the opportunities that lie in plain sight. This is my hope and prayer for all of you.

STAY HOME, STAY SAFE, STAY SANE